Refund Policy

At Silver Mart BD, customer satisfaction is important to us.

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after receiving your order. After verification, we will arrange a replacement or refund where applicable.

To be eligible for a refund or replacement:

• The product must be unused and in its original condition.

• Original packaging, accessories, and invoice must be kept.

• Clear photo or video proof may be required.

• The issue must be reported within 3 days of delivery.

Refunds are not applicable for change of mind, incorrect product selection by the customer, or damage caused after delivery.

Approved refunds will be processed after the returned product is received and inspected.

For any refund or replacement request, please contact Silver Mart BD Customer Support.